Last Updated: May 2026
Welcome to Trackify Co. (trackifyco.com). These Terms of Service ("Terms", "Agreement") govern your access to and use of our website, custom audio engineering solutions, design intake processes, and digital audio products (collectively, the "Services").
By browsing our website, submitting an order, or completing a creative intake questionnaire, you ("the Customer", "User", "Client") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not purchase our services or access our platform. Trackify Co. is operated in Australia and functions in strict accordance with the laws of New South Wales (NSW) and the Competition and Consumer Act 2010 (Cth).
Trackify Co. provides personalized digital audio creation services. We take user-submitted narratives, milestones, and design requests (the "Intake Brief") and utilize custom prompt engineering, cloud editing pipelines, digital audio workstations, and proprietary generative synthesis platforms to produce custom-tailored vocal tracks and musical arrangements (the "Final Deliverable").
Accuracy of Briefs: You agree to provide accurate, complete, and respectful details within your creative intake forms.
Prohibited Brief Materials: You explicitly agree not to submit any material that is defamatory, explicitly illegal, promotes hate speech, or intentionally infringes on a third party’s intellectual property rights (such as pasting copyrighted song lyrics, protected poetry, or registered trademarked slogans). Trackify Co. reserves the right to immediately cancel any order containing prohibited materials without a refund.
Upfront Payment: Full payment is required via our encrypted payment processor (Stripe) before your track enters production. Because digital credits and production cycles are consumed immediately upon processing creative briefs, all sales are final once generation begins.
Pricing Adjustments: Trackify Co. reserves the right to adjust package prices, delivery rush fees, or revision costs at any time. Active orders locked in via checkout will not be subject to subsequent price hikes.
Revision Policy: Depending on your purchased tier, your order may include a specific allotment of minor parameters or formatting revisions. Structural revisions requested outside your tier's explicit parameters will be billed at our standard flat workshop rate.
We believe in giving you absolute freedom over your custom tracks under clear, commercial-grade permissions:
The Delivered License: Upon final delivery and confirmation of full payment, Trackify Co. grants you a perpetual, fully paid-up, worldwide, royalty-free, non-exclusive license to utilize, broadcast, reproduce, distribute, stream, and commercially monetize the Final Deliverable. This includes personal milestones (weddings, anniversaries), digital content creation (YouTube videos, podcasts), and streaming distribution (Spotify, Apple Music).
No Human Authorship Guarantee: The Client explicitly acknowledges that because the music, vocal tracks, and arrangements are compiled via cutting-edge, commercial generative music synthesis models without manual human copywriting or manual traditional instrumentation, the raw output lacks human authorship under current legal frameworks.
Copyright Limitations: Neither Trackify Co. nor the Client can claim federal, state, or international copyright "ownership" or automated trademark registration over the underlying mathematical audio synthesis. Trackify Co. is not liable if the Client attempts to register the track with a governmental copyright office and is subsequently rejected.
Exclusivity Limitations: Because our workflows employ advanced probabilistic data synthesis systems, we cannot guarantee that another audio track produced globally will not share an abstractly similar sonic frequency, digital instrument tone, or structural timbre.
Automated Audio Filters: Third-party networks (including YouTube, TikTok, Instagram, and Facebook) run algorithmic data filters (such as Content ID or Sound Matching) to manage sound signatures. Trackify Co. holds no liability if an automated platform temporarily flags, mutes, or places a copyright claim on your delivered video due to an overlapping algorithmic match from third-party networks.
Dispute Resolution Assistance: If your track experiences an erroneous platform claim, notify our support pipeline at info@trackifyco.com, and we will gladly provide necessary data references and structural receipts to assist you in clearing the dispute with the platform.
Customer Indemnity: You agree to indemnify, defend, and hold harmless Trackify Co. from and against any and all claims, financial losses, liabilities, legal judgments, or structural fees arising from your submission of unauthorized copyrighted lyrics, poems, stories, or trademarked assets used to compile your custom track. If you provide infringing material that results in an audio track violating a third party's copyright, you assume 100% of the legal and financial liability.
Limitation of Liability: To the maximum extent permitted under Australian Consumer Law, Trackify Co.’s cumulative financial liability for any breach, order delay, file corruption, or technical artifact shall never exceed the exact dollar amount paid by you for that specific order. Trackify Co. is not liable for consequential, incidental, or secondary damages (such as lost social media monetization or interrupted event schedules).
Our custom audio assets are delivered electronically as high-fidelity digital files (MP3/WAV links) hosted on secure cloud links.
Link Longevity: While we strive to maintain active delivery links, it is your absolute responsibility to download and securely backup your final master audio tracks immediately upon receipt. Trackify Co. does not offer infinite cloud hosting guarantees and may permanently purge historical production projects twelve (12) months following delivery.
This Agreement is governed by and construed in accordance with the laws of New South Wales, Australia. Any disagreement, structural dispute, or contract claim arising out of your order that cannot be solved via amicable, friendly email mediation shall be settled under the exclusive jurisdiction of the courts of New South Wales.
If you have any operational, licensing, or structural questions regarding these Terms of Service, please reach out to us at: info@trackifyco.com