Last Updated: May 2026
Trackify Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (trackifyco.com) and purchase our custom music solutions.
We operate in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or ordering our services, you consent to the data practices described in this policy.
To engineer your custom audio tracks, we must collect information that can personally identify you and the recipients of your custom tracks. We collect:
Customer Billing Information: Full name, billing address, phone number, and email address collected via our secure payment processor during checkout.
Creative Intake Materials: Personal stories, dates, specific milestones, names, inside jokes, and descriptive paragraphs that you voluntarily submit through our creative intake questionnaire to inform our music production process.
Technical Data: IP addresses, browser types, and usage data collected automatically via standard website cookies to optimize your browsing experience.
Trackify Co. utilizes your collected data strictly to fulfill your order and run our studio. Specifically, we use it to:
Process your payment transactions securely.
Translate your unique written creative briefs and memories into custom musical arrangements and vocals.
Deliver final audio links (MP3/WAV files) securely via digital storage links.
Communicate with you regarding order statuses, revisions, or customer support queries.
To fulfill and engineer your custom audio tracks, the creative intake materials and background stories you provide are synthesized and processed using secure, industry-standard digital audio workstations, cloud automation tools, and proprietary generative synthesis platforms. We make commercial efforts to strip highly sensitive personal identifiers (such as financial details or exact residential addresses) from structural data briefs before processing. Trackify Co. does not sell, lease, or rent your personal stories or private identities to external data brokers or marketing firms.
We take data security seriously. Your information is stored across secure, password-protected cloud systems:
Production Data: Your intake form submissions and project files are hosted inside secure cloud workspace infrastructure.
Payment Data: Trackify Co. never views, processes, or stores your raw credit card numbers. All transactional data is securely handled entirely by our encrypted, PCI-compliant global payment gateway.
Archiving: Final music deliverables and intake text briefs are archived in secure storage for a period of up to twelve (12) months following delivery to facilitate customer replacements, formatting updates, or revision requests, after which they may be permanently purged.
Our website may feature embedded elements or links to external social media channels. If you submit a public video or written testimonial of an emotional song reaction, we may display it on our home screen as social proof with your express written consent. Trackify Co. is not responsible for the privacy practices of external networks.
Under Australian Privacy Law, you have the right to review the personal data we hold about you, request a correction to inaccurate details, or demand that we permanently wipe your creative briefs and delivered tracks from our cloud storage systems.
To execute these rights, or if you have a privacy-related complaint, contact us at info@trackifyco.com